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Integration and Configuration Avaya IP Office R11 Platform

Integrating & Configuring Avaya IP Office R11 Platform is one of the flagship courses in VoIP roadmap in IP Rulers Avaya IP Telephony portfolio. This course is designed for individuals responsible for implementing, customizing and administering an Avaya IP Office Platform solution. This course is recommended for knowledge seekers of Avaya IP office solutions & also for students preparing to take the ACIS-7720, the Avaya IP Office Platform Basic Integration and Configuration Exam (77200X) is a requirement to earn the ACIS – Avaya IP Office Platform credential. It will provide a deeper understanding of each service across R11 platform of Avaya IP office, allowing VoIP Administrators to take requests for infrastructure services, applications and its environments. After completing the course, candidates will also be able to be responsible for Integrating Configuring & Administering Avaya IP office R11 platform based customer engagement solutions. From Expert trainers of IP Rulers you will acquire a thorough knowledge in deep understanding of IP Office Platform – its features, and components.

Key objectives for this offer include the ability to:

  • Identify configuration settings using the IP Office Manager.
  • Identify the IP500v2 hardware and software components.
  • Identify the IP Office 500v2 Editions and the different Server Editions.
  • Identify the installation and ignition process for Server Edition.
  • Utilize the Web Management for Server Edition.
  • Access Manager, Voicemail Pro Application, and One-X Server using Web Management.
  • Configure settings for users, hunt groups and trunks.
  • Identify installation requirements for IP Office applications.
    • Hardware, software and licensing requirements.
    • IP Office Manager Settings, including offline configuration.
  • Describe the VoIP basic functionality.
  • Configure SIP and IP Endpoints.
  • Utilize System Security and the different access levels.
  • Identify the use of System Alarms.
  • Explain different monitoring and analysis methods using System Status Application (SSA) and Monitoring for trouble shooting.
  • Describe the use of the Application Server.
  • Identify the basic features of VoiceMail / VoiceMail Pro.
  • Configure Call Flow in the Voicemail Pro.
  • Summarize the functionality of one-X Portal.

Course Details

Required Exam : 77200X – Avaya IP Office Platform Basic Integration and Configuration

The Avaya IP Office Platform Basic Integration and Configuration Exam (77200X) is a requirement to earn the ACIS – Avaya IP Office  Platform credential

The exam covers the following knowledge areas and objectives:

Avaya IP Office Platform 500V2 and Server Edition Architecture.

  • Describe the components that make up the IP Office 500 V2.
  • Describe the components that make up the IP Office™ Platform server Edition.
  • Describe how to install IP Office™ Server Edition components.

IP Office Configuration and Implementation

  • Configure and customize the Avaya IP Office™ Platform Server Edition.
  • Identify the licensing model to implement the IP Office Solution.
  • Describe the key steps to install and complete the startup procedures of an IP Office solution.
  • Describe the set up and configuration of VoIP endpoints and trunks.

IP Office Administration

  • Use the IP Office Administration Suite to maintain and administer the IP Office solution.
  • Identify the security configuration in IP Office systems.
  • Configure the different types of users and extensions in an IP Office solution.
  • Configure various IP Office service features such as hunt groups, short codes.
  • Configure the lines and trunks in an IP Office solution.

IP Office Applications and Clients

  • Identify the installation requirements, installation steps and basic function of Unified Communication Clients for IP Office.
  • Identify the configuration settings for Voicemail within IP Office.
  • Describe and create Voicemail Pro Actions and Call Flows.

IP Office Troubleshooting

  • Describe the key features of the IP Office System Status Application Tool.
  • Describe the basics on using the IP Office System Monitor to trace events.

Target Audience

  • IT  Engineers who aims to become Avaya VoIP Administrators
  • Candidates  preparing for Avaya 77200X exam
  • IT professionals  who works  on Integrating  Avaya  IP Office 500v2 & Server Edition
  • Also intended for people who works with IP Telephony solutions and services.
  • Candidates who are looking to validate their knowledge level in Avaya Collaboration solutions.
  • Individuals involved in selling or purchasing Avaya solutions and services.
  • IT managers, Program managers, IT Administrator or System Administrators, who likes to enhance their knowledge in Avaya Collaboration Solutions.


  • Basic knowledge of Voice over IP (VOIP) technology.
  • Basic knowledge of Session Internet Protocol (SIP)

Course outline

  • IP Office System Components
  • Telephone Overview
  • Startup
  • IP Office Manager
  • IP Office 500v2 Upgrade
  • IP Office 500v2 Licensing
  • SD-Card Embedded File Management
  • System SD-Card Backup and Restore

  • Server Edition Introduction
  • Server Edition Select Mode
  • Installation Requirements
  • Installing a Server Edition
  • Web Management
  • Manager, Server Edition Mode
  • Server Edition Licensing and WebLM update
  • Resilience (WebRTC Resiliency), Backup, Restore and Upgrade
  • Cloud Operations Manager

  • Introduction
  • Configuration Wizard
  • Availability of Wizard tasks for IP Office modes
  • Basic System Settings
  • Time Profiles
  • Extensions and Users
  • Avaya Equinox Client
  • Hunt Groups
  • Short Codes
  • Lines and Trunks
  • Outgoing Call Routing and Alternate Route Selection (ARS)
  • Incoming Call Routes

  • Agents and Hot Desking
  • User Rights and Templates
  • Mobility Call Control and one-X Mobile
  • Offline Configuration

  • SoftConsole / Receptionist
  • One-X Mobile Preferred for IP Office
  • Avaya IP Office Web Client

  • System Status Application (SSA)
  • Security Administration
  • System Alarms

  • VoIP Endpoints
  • Operation of Avaya IP Phones
  • Creating IP Extensions and Users
  • Configuring SIP Terminals
  • Configuring SIP Trunks
  • Monitoring

  • Feature Comparison
  • Configuring IP Office
  • Embedded Voicemail
  • Voicemail Pro (for Windows)
  • Announcements

  • Unified Communication Module (UCM)
  • Application Server Overview

  • VoiceMail Pro Interface
  • Structure and Sequence of Call Flows
  • Settings for Users and Groups
  • Importing call flows
  • Actions, Variables & Conditions
  • Call Flows and Auto Attendants

  • one-X Portal
  • one-X Portal Conferencing

  • Session Boarder Controller (SBC)
  • Integrated Contact Reporter
  • IP Office Contact Center (IPOCC)


Trainer's Profile

IP Rulers is managed by an expert team of trainers with over ten years’ experience in the industry and in hands-on training.
All the trainers have experience in multiple domains in their respective areas of interest.
Individual trainers’ profiles can be provided upon request by email, along with demos and LinkedIn profiles.
Online and classroom demos are also available upon request.

Training Schedule

Avaya IP office R11 Platform


Weekend (Sun - Thu)

Weekdays (Fri - Sat)


Classroom / Online

Classroom / Online


50 Hours

50 Hours


1 Month

2 Month



Training Type





Classroom / Online

Weekdays (Sun-Thu)



Classroom / Online

Weekend (Fri-Sat)


Expertise skills in Avaya IP office R11 platform in IP Telephony concepts
Ability to recognize customer requirements and implement proposed solutions of Avaya IP office Server edition & IPO 500v2.
Enhanced job opportunities related with collaboration services available with Avaya
You will be able to demonstrate a strong knowledge of VoIP concepts


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